Auction conditions:

General conditions

  • The auction is voluntary and submission is free.
  • VF-Auction sets the prices meticulously and we take upmost care in preparing the catalogues, but we cannot guarantee that the catalogue is free of errors.
  • When you are registered as a customer, you declare yourself in agreement with all our conditions and you commit yourself to providing correct personal information. All your information is protected by the law of personal data.
  • Copenhagen is the venue for all legal disputes arising from sales in this auction.

Commerce

  • Ownership of goods is not transferred to buyer until payment has been received in full by VF-Auktion.
  • You will receive an invoice with the price of the hammerstroke plus 22% in commission. We charge additionally for postage.
  • Used objects are sold according to the particular rules for 2nd. hand V.A.T. It is therefore not possible to make deductions for regular V.A.T.
  • Acquired objects can under no circumstance depreciate in value prior to ownership being transferred.
  • We offer a 14 days return policy.
  • The currency stated is Danish Kroner (DKK).
  • All our trades are considered made in Denmark.

The Auction

  • VF-Auction reserves the right to reject bids and withdraw lots.
  • VF-Auction disclaims responsibility for any technical errors which cause any disturbances and disruptions at the auctions.
  • We do not accept any bids below limit.
  • Bids which are not received in writing during/below ? present bids, are not accepted.
  • If the highest bid is more than 10% above the second highest bid, the highest bid will get the hammerstroke reduced to the second highest bid + 10% commission. If a situation arises with two identical bids, the first arrived bid will be preferred.
  • Bids submitted via the internet are only accepted if they are at least 5% over the current bid.
  • If a bid is received, via the internet, within 5 minutes after the end-time of the auction, the end-time of the auction for that particular lot is extended 5 minutes from the submission of the bid.
  • Bids submitted via telephone or writing, are accepted up until 5:00 p.m. on the last day of the auction.
  • Submission of bids express the recognition of these conditions.

Complaints

  • According to the Danish Sale of Goods Act, the customer has the right to submit a complaint regarding objects with errors which were not described and present at the time of the auction.
  • You cannot submit complaints regarding object with errors that have been described.

    • Refund policy

    When you shop with us as a consumer, the rules of the Sale of Goods Act apply to the purchase of goods. This means that you have a right of complaint for 24 months. If your complaint is justified, this means that you can either have the item repaired, replaced, your money refunded, or a discount on the price, depending on the specific situation. You must complain within a “reasonable time” after you have discovered the defect. If you complain within two months of discovering the defect, the complaint will always be considered timely. If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging. Please also remember to obtain a receipt for the shipment so that we can refund your shipping costs.

    The item should be sent to:

    Valby Frimærkecenter, Stamholmen 157. 2 sal, DK 2650 Hvidovre. Denmark.

    We only accept packages sent directly to this address. When returning the item, please include a detailed description of the problem.

    Complaints

    If you, as a consumer, wish to complain about your purchase, please contact us. If we are unable to find a solution, you can send a complaint to Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark, via the Nævnenes Hus complaint portal. To be eligible to complain, the item or service you wish to complain about must have cost at least DKK 1.110 and no more than DKK 100,000. There is a fee for processing the complaint.